Live Chat Service

Live Chat Service

Privileged communication channel with dedicated and specialized agent offering 24/7 support.

This service allows both customers and non-customers to receive support 24/7 via video call or text chat, in which the customer, though unauthenticated, is engaged through AUB Mobile App, Internet Banking, the Bank Website or the virtual Avenues Digital branch ‘Chat Room’.

Eligibility

Open to all customers, either holding an account with AUB or not.

How to get this service

Any customer can utilize this value-added service, either from the Bank website or AUB Mobile App (Pre-login).

Services available

  • Privileged communication channel with dedicated and specialized agents.
  • Inquiries about existing/new AUB product and services.
  • Dispute tracking and reporting.
  • Applying for products and services.

Benefits

Privileged communication channel with dedicated and specialized agent offering 24/7 support.

Service Fee

Free of Charge

Terms and Conditions

Individual customer’s terms and conditions apply
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