Hayakom Service

Hayakom Service

1812000 ... Round-the-clock service

Customer Contact Center (Hayakom) offers the convenience of IVR (Integrated Voice Response). This service enables both AUB and non-AUB customers to inquire about the various products and services offered, such as credit cards, financing deals and investment deposits. The Telebanking services provided enable AUB customers to inquire about their accounts, credit cards, investment deposits and financing details, as well as to submit their suggestions and complaints, report any lost or stolen ATM card, transfer money to or from an AUB account and make bill payments to credit and prepaid cards or utility and service companies. Available in both Arabic and English during public holidays and holidays.


Individual customers.

How to get the service

By calling 1812000 and following the registration steps.

Services available

  • Telebanking PIN generation
  • Account details inquiries
  • Last 5 transactions on accounts
  • Credit cards inquiries
  • Financing Details
  • Register / update / Cancellation SMS service
  • Send account current and previous (3 months) statement via registered email / fax
  • Send credit card current and previous (1 months) statement via registered email / fax
  • Wekala / Mudaraba FD’s details
  • Changing the Telebanking PIN number
  • Credit Cards and CFC bill payments
  • Fund Transfer between own accounts in AUB and added beneficiary accounts within AUB
  • Stopping ATM as lost / stolen
  • Agent and IVR satisfaction surveys
  • Providing customers / Non-customers with general and detailed inquiries regarding the bank’s products, services and campaigns
  • Providing the customers / Non-customers with the general inquiry on ministries salaries, FD and Exchange rates
  • Activate all credit cards delivered through courier
  • Activate / De-activate / Unblock / change the customers’ segment on Internat Banking and AUB Mobile App services
  • Accounts data clean up (Mailing Address , Email , Statement frequency , Statement Method) on the customer’s non-financial details
  • Credit Cards data clean up (Mailing Address) on the customer’s non-financial details
  • Redemption of earned pearl points on credit cards
  • Submitting customers’ cases to the concerned department s to follow it up
  • Stopping ATM and credit card as lost / stolen / fraud / captured
  • Financing calculation
  • Generating leads on all bank’s products/ services / campaigns
  • Registering customers’ complaints and suggestions
  • Providing the customers and Non-customers with the general inquiry on branches / ATM’s locations, bank tariff, etc…

How to use

By calling from inside Kuwait on 1812000 or from outside Kuwait on +965 22467711.

Service Fee

Free of charge.

Terms & Conditions

For Terms & Conditions Click Here
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