Hayakom Service

1812000 ... Round-the-clock service

Customer Contact Center (Hayakom) offers the convenience of IVR (Integrated Voice Response). This service enables both AUB and non-AUB customers to inquire about the various products and services offered, such as credit cards, financing deals and investment deposits. The Telebanking services provided enable AUB customers to inquire about their accounts, credit cards, investment deposits and financing details, as well as to submit their suggestions and complaints, report any lost or stolen ATM card, transfer money to or from an AUB account and make bill payments to credit and prepaid cards or utility and service companies. Available in both Arabic and English during public holidays and holidays.

Eligibility

Individual customers.

How to get the service

By calling 1812000 and following the registration steps.

Services available

Telebanking PIN generation
Account details inquiries
Last 5 transactions on accounts
Credit cards inquiries
Financing Details
Register / update / Cancellation SMS service
Send account current and previous (3 months) statement via registered email / fax
Send credit card current and previous (1 months) statement via registered email / fax
Wekala / Mudaraba FD’s details
Changing the Telebanking PIN number
Credit Cards and CFC bill payments
Fund Transfer between own accounts in AUB and added beneficiary accounts within AUB
Stopping ATM as lost / stolen
Agent and IVR satisfaction surveys
Providing customers / Non-customers with general and detailed inquiries regarding the bank’s products, services and campaigns

Providing the customers / Non-customers with the general inquiry on ministries salaries, FD and Exchange rates
Activate all credit cards delivered through courier
Activate / De-activate / Unblock / change the customers’ segment on Internat Banking and AUB Mobile App services
Accounts data clean up (Mailing Address , Email , Statement frequency , Statement Method) on the customer’s non-financial details
Credit Cards data clean up (Mailing Address) on the customer’s non-financial details
Redemption of earned pearl points on credit cards
Submitting customers’ cases to the concerned department s to follow it up
Stopping ATM and credit card as lost / stolen / fraud / captured
Financing calculation
Generating leads on all bank’s products/ services / campaigns
Registering customers’ complaints and suggestions
Providing the customers and Non-customers with the general inquiry on branches / ATM’s locations, bank tariff, etc…