10 October 2019
Ahli United Bank wins the “The Most Innovative Digital Banking Initiative (Smart Branch) Kuwait 2019”
Ahli United Bank (AUB) has been awarded the “The Most Innovative Digital Banking Initiative (Smart Branch) Kuwait 2019” by Global Banking & Finance Review - a leading magazine in publishing the latest global developments in finance and banking-, for the digital branch AUB opened at the Avenues Mall, Phase IV.
AUB received this prestigious award in recognition of its dedication to maintain its leadership and excellence in the digital banking services for its customers.
According to the magazine, AUB continues its focus on meeting the needs of its customers, which is affirmed by its initiative to design a digital branch at the Avenues Mall. AUB pays great attention to enhance the experience of its customers through the use of technology, where the branch is equipped with state-of-the-art tools, including advanced ATMs, cutting-edge kiosks, a 24/7 video and text chat room, as well as a digital queuing system and easy-to-use applications.
The magazine noted that AUB is recognized because of its outstanding performance and achievements and by scoring well in investment in technology, introduction of new innovative digital services, use of technology to enhance customer experience, value driven business philosophy and strategic vision.
AUB was granted this award after the magazine’s research team scrutinized the nomination to ensure that it meets the specific criteria for an award in the selected category.
Commenting on this achievement, Mr. Tareq Muhmood, AUB Acting Chief Executive Officer said: “We are delighted to receive this award, which manifests our success in continuously enhancing and improving our banking services. This increases the satisfaction of our customers and adds value to their banking transactions. AUB will continue to keep pace with the latest technological developments in banking services to help us provide advanced services at the highest standards of quality and excellence. We are continuing to achieve our strategic goal of practical and effective digital transformation as we have many initiatives that will be launched soon”.
Mr. Ranjan Sen, General Manager of Retail Banking at AUB, said: “This award reflects the great progress we have achieved on the path of digital transformation. The digital element is being integrated into all customer journeys so that AUB customers have a seamless, technology assisted experience benchmarked to the best of global practices. This branch serves as a robust milestone, and as we continue to evolve and grow our digital capabilities, this branch too is evolving and growing. As we contribute to providing sophisticated and time-saving services, we are working to transform all other branches to have them offer such digital banking services”.
Mr. Mishari Al-Jassim, Deputy General Manager of Retail Banking at AUB said: “Receiving this ward is a true recognition of the various efforts by AUB to achieve digital transformation that includes added-value for all customers. The AUB digital branch at the Avenues Mall is equipped with the latest technologies, including a digital queuing system to inform customers via their mobile phones when it is their turn to be served. The branch also provides self-service devices that enable customers to carry out their banking transactions easily and safely in a few minutes.
The branch also provides tablets and smart screens that allow customers to browse the Bank’s social media platforms, as well as explore offers and services provided by AUB.
AUB is the only Bank in Kuwait that has branches opening six days a week at commercial complexes, which the Avenues Mall and Boulevard Salmiya. Moreover, the branch contains advanced ATMs in addition to a 24/7 video and text chat room which provides the Bank’s customers the privacy to have direct voice or video chat with the AUB’s customer service to provide the customer with guidance and assistance for any inquiries or needs. Children accompanying customers may enjoy digital games available on the self-service devices while their parents are carrying out their banking transactions, which is the first of its kind in Kuwaiti banks”.