Customer Protection

Customer Protection Guide

The Central Bank of Kuwait continues its efforts to protect the banking sector customers by enhancing the concept of transparency and providing disclosure in financial and banking transactions. The aim is to create a balanced environment that makes it convenient to safeguard customer rights while protecting the banking sector, guided by the best world practices.

Withdrawal & deposit related claims

Withdrawal & deposit related complaints submission process by submitting AUB Refund Claims

Customer Responsibilities and Obligations

In the framework of designation of the Customer responsibilities and obligations, he shall have to comply with the following...

Complaints Submission Process

For complaints please visit our complaint unit at the Head Office located in Darwazat Al-Abdul Razzak. Our working hours are from Sunday to Thursday from 8:30 AM to 3:00 PM.

Update your information

Help us provide you with the best service by keeping your information up-to-date, so we can ensure enhanced transparency and communication across all products and services.

5 Ways to Get Your Statement

Receive your bank statement wherever you are and whenever you want. Simply choose any of the convenient options.

Fees and commissions

Experience complete transparency and clarity when it comes to our fees and commissions which are available in our Tariff List, for all our products and services offered.

Product Information and Frequently Asked Questions

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