Stay updated and in touch!

The Hayakom telebanking service is a free service to meet all your needs. We offer you access to your accounts, credit cards, bank information, complaint registration, financing calculator, access to latest offers, SMS registration and more.


In order to provide you with information about your accounts, we provide you with Hayakom, a telebanking service with many features:

  • 24-hour service during holidays and public holidays by calling from Kuwait on 1812000 or from abroad on +965 22467711
  • Available in Arabic and English

By Interactive Voice Response (IVR)

  • Account balances and credit cards (summary and details)
  • Last 5 transactions on account
  • Reporting lost or stolen debit cards
  • Information on exchange rates and Wakala /by fax
  • Financing details
  • Fixed deposit balances (Wakala & Mudaraba)
  • Ministry salaries
  • Account statements by fax
  • Credit card statements
  • Wakala/ Mudaraba deposits details
  • Changing telebanking PIN code
  • Transferring funds between own accounts in AUB and other authorized accounts (added beneficiaries)
  • Bill payment
  • Listening to bank products and services

By calling a Hayakom telebanking service agent

  • Generating telebanking PIN code
  • Inquiring about account or credit cards details
  • Current or previous account statements by email/fax
  • Credit card statement by email/fax
  • Creating credit card packages
  • Activating a credit card
  • Cancelling a lost / stolen debit or credit card, or reporting suspicious transactions and ATM withdrawals
  • Activating, cancelling, changing customers’ segment on internet and mobile banking
  • Financing details
  • Fixed deposit balances (Wakala & Mudaraba)
  • SMS service (registration – activation – update – cancellation)
  • Receiving customer complaints & suggestions
  • Answering inquiries of customers & non-customers regarding the bank’s products and services
  • Answering inquiries of customers & non-customers regarding ministry salaries, branch / ATM locations, bank fees, fixed deposits (Wakala & Mudaraba), and exchange rates

Frequently asked questions

How do I report a lost / stolen card?
Call 1812000 to cancel your debit or credit card through the IVR service or transfer to an agent
How do I report a suspicious transaction?
Simply call 1812000 where the service is available 24/7
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