Ahli United Bank of Kuwait

Stay updated and in touch!

The Hayakom telebanking service is a free service to meet all your needs. We offer you access to your accounts, credit cards, bank information, complaint registration, financing calculator, access to latest offers, SMS registration and more.

Features

In order to provide you with information about your accounts, we provide you with Hayakom, a telebanking service with many features:

24-hour service during holidays and public holidays by calling from Kuwait on 1812000 or from abroad on +965 22467711
Available in Arabic and English

By Interactive Voice Response (IVR)

Account balances and credit cards (summary and details)
Last 5 transactions on account
Reporting lost or stolen debit cards
Information on exchange rates and Wakala /by fax
Financing details
Fixed deposit balances (Wakala & Mudaraba)
Ministry salaries
Account statements by fax

Credit card statements
Wakala/ Mudaraba deposits details
Changing telebanking PIN code
Transferring funds between own accounts in AUB and other authorized accounts (added beneficiaries)
Bill payment
Listening to bank products and services

By calling a Hayakom telebanking service agent

Generating telebanking PIN code
Inquiring about account or credit cards details
Current or previous account statements by email/fax
Credit card statement by email/fax
Creating credit card packages
Activating a credit card
Cancelling a lost / stolen debit or credit card, or reporting suspicious transactions and ATM withdrawals
Activating, cancelling, changing customers’ segment on internet and mobile banking

Financing details
Fixed deposit balances (Wakala & Mudaraba)
SMS service (registration – activation – update – cancellation)
Receiving customer complaints & suggestions
Answering inquiries of customers & non-customers regarding the bank’s products and services
Answering inquiries of customers & non-customers regarding ministry salaries, branch / ATM locations, bank fees, fixed deposits (Wakala & Mudaraba), and exchange rates