Fraudlent Security

Security is our Priority !

Ahli United Bank puts the security and confidentiality of your personal information at the top of its priorities as it strives to keep your personal and account information safe and secure.

Identity Theft

A fraud could leave you without any funds in a matter of minutes! Identity Theft occurs when someone wrongfully uses your personal information to obtain credit, loans and services in your name. Nowadays, phishers also use phone (voice phishing) and SMS (Smishing). Following measures to be considered to protect yourself:
1. Destroy any piece of paper holding details of your identity
2. Never share your personal information with a stranger or any third party, posing as bank representative
3. Please inform bank by calling to Hayakom, (24-hour service, by calling from Kuwait on 1812000 or from abroad on +965 22467711) to update your bank records whenever there is any change in contact numbers, address or email ID: kuwaitinformationsecurity@ahliunited.com

Phishing

It masks an identity on the web. Victims are encouraged to visit phony websites that resemble those of legitimate organizations, often through a fraudulent E-mail. Lured to a phishing site, users are asked to enter sensitive information, such as a PIN, password or bank account number. Once they get your information they can cause severe damage to your finances. Following measures to be considered to protect yourself:
1. Never respond to requests for personal information via E-mail. If in doubt, call the institution that claims to have sent you the E-mail. / DO NOT click on any suspicious link in your email.
2. Visit websites by typing the URL into your address bar
3. Check to make sure the website is using encryption
4. Routinely review your bank account details
5. Report suspected abuses of your personal information to the bank immediately
6. Check the padlock symbol. This depicts the existence of a security certificate, also called the digital certificate for that website
7. Establish the authenticity of the website by verifying its digital certificate. To do so, go to File > Properties > Certificates or double click on the Padlock symbol at the upper right or bottom corner of your browser window
8. Install the latest anti-virus/anti spyware/firewall/security patches on your computer or mobile phones

Vishing

Vishing is a new trend in online frauds. It is a combination of the words, voice and phishing. While Phishing involves the use of E-mails to trick you into providing your personal details, vishing uses voice or telephone services. If you use a Voice over Internet Protocol (VoIP) phone service, you are particularly vulnerable to a vishing scam. Following measures to be considered to protect yourself:
1. Never share any personal information like Customer ID, ATM PIN, OTP etc. over the phone, SMS or email.
2. Do not use a contact number provided by the caller
3. Call the institution directly to check the legitimacy of the request

Smishing

Cyber threat actors send Short Message Service (SMS) text messages that are intended to lure you to click on the link to steal your personal and financial details. These attacks can be designed to look like they are coming from the bank.
The Modus Operandi:
Fraudsters could lure you to click on the link to verify your bank account and if found wrong to visit the web link, it’s this web link that leads to phishing web page. Since the bank account number and the SMS is wrong, you are enticed to click on the web link. Clicking on the link in the SMS, opens a website which is a replica of the bank’s website.
Ahli United Bank will never ask for personal information in the form of a message.
How to protect yourself:
• Never respond, refuse to take the bait.
• Never give your online and mobile banking password, PIN or One Time Passwords (OTP) to anyone.
• Do not call the number included in the messages, as cybercriminals will try to trick you into giving away personal information.
• Don’t click on any web links or type them into your browser, your device could be infected with a malicious application.
• Stay updated with the latest operating system and patches
• Save 1812000 or +965-22467711 (international) with an alternate name such as ‘my bank’ or something unrelated, this will help distinguish the real messages from forged caller ID’s or unsolicited messages.
What to do if you receive a suspicious message or have responded to a message
• Forward any message referring to Ahli United Bank, Kuwait to kuwaitinformationsecurity@ahliunited.com, or call Hayakom on the following numbers:
Local:
1812000
International:
0096522467711.

Trojan / Malware

"A Trojan is a harmful piece of software that users are typically tricked into loading and executing on their computers. After it is installed and activated, Trojan attacks the computer leading to deletion of files, data theft, or activation/spread of viruses. Trojans can also create back doors to give access to hackers. Following measures to be considered to protect yourself:
1. Never open e-mails or download attachments from unknown senders. Simply delete such emails
2. Installing antivirus helps. It scans every file you download and protects you from malicious files
3. Enable automatic OS updates or download OS patch updates regularly to keep your Operating System patched against known vulnerabilities
4. Install patches from software manufacturers as soon as they are distributed. A fully patched computer behind a firewall is the best defense against Trojan
5. Download and use the latest version of your browser
6. If your computer gets infected with a Trojan, disconnect your Internet connection and remove the files in question with an antivirus program or by reinstalling your operating system. If necessary, get your computer serviced

Phony Websites

They are fraudulent websites created to look identical to those of a legitimate bank or trusted company. Phony websites, also known as 'spoofed websites' use an organization's website graphics and logos, but are actually set up in an attempt to steal sensitive personal and financial information. Once you're at one of these spoofed sites you might unwittingly enter personal information that will be transmitted directly to the person who created the site who then might use this information to purchase goods, apply for a new credit card, or even steal your identity. Following measures to be considered to protect yourself:
1. Avoid clicking on links provided in a suspicious looking E-mail
2. Inspect a URL carefully for the presence of an ""@"" symbol, for example contact@ahliunited.com. This is a common sign of fraudulent websites. Even if the URL contains the phrase ""ahliunited"" it does not ensure that it is ban's website
3. Be very suspicious of websites that display an IP Address, or numerical address (e.g.: http://192.168.1.1), in your web browser's address bar instead of a domain name (e.g.: www.ahliunited.com.kw)
4. Safely access your accounts online by opening up a new web browser each time
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