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Hayakom Telebanking

The Hayakom Telebanking service is a free of charge service provided to a customer to inquire about own account, credit cards, bank information, registering complaints, hypothetical finance estimate, promotional updates, SMS registration and many more.

  • Service available 24/7, by calling 1812000 including during public holidays and after official working hours
  • Service available inside and outside Kuwait
  • Available in Arabic and English
Hayakom Services through IVR:
  • Accounts & Credit Cards Balances (Summary/ Details).
  • Last 5 Transactions on Accounts.
  • Stop a lost / Stolen ATM cards.
  • Exchange & Wekala rates inquires / by Fax.
  • Financing Details.
  • Fixed Deposit’s balances (Wakala & Mudaraba)
  • Ministries Salaries.
  • Account Statements By Fax .
  • Credit Card Statements By Fax.
  • Wakala/ Mudaraba deposits details.
  • Changing the Telebanking (S-PIN No).
  • Transfer Funds(Transfer between own accounts in AUB, other authorized accounts {added beneficiary accounts} in AUB).
  • Bill Payments Hayakom services though a Call Center Agent
  • Telebanking Generation
  • Inquire about Account Details or Credit Cards Details
  • Account Current Statement, or previous months, Credit Cards statement by email/fax
  • Create credit cards packages
  • Activate a Credit card
  • Stop a lost / stolen Debit and Credit card
  • Activate / De-activate / Unblock & change the Customers’ segment on IB & MB Access
  • Financing Details
  • FIXED DEPOSIT’s balances (Wakala & Mudaraba)
  • SMS service (Registration – Update – Activation & Cancellation)
  • Customers’ complaints & suggestions registration
  • Providing customers & Non-customers with General & detailed inquiries regarding the bank’s products, services & campaigns
  • Providing the customers & Non-customers with the general inquiry on (Ministries Salaries, Branches / ATM’s locations, Bank Tariff, (Wakala & Mudaraba) and Exchange rates
  • Redemption of earned pearl points on Credit Cards
KTEL Services – 1809999:
  • Place international calls that are billed directly to your account
  • Buy pre-paid cards for all major telecom providers
  • AUB Active Account
  • Telebanking
Q & A:
  • How do I report a lost / stolen card?
  • Contact 1812000, to stop your Debit card through the IVR service or transfer to an agent to stop you Credit and Debit cards.
  • How do I report a suspicious transaction?
  • The process is easy the service is available 24/7 by calling 1812000