Any personal information that we seek from you would only be aimed at providing superior service, and would always be kept confidential. Keeping customer information secure and using it only as our customers would want us to, is a top priority for all of us at the Bank. We may however be required to disclose your personal information to Government , Judicial bodies and/ or our regulators to whom the Bank is under an obligation to make disclosures under the requirements of any applicable law binding on the Bank or any of its branches, when the situation so demands.
Here then, is our promise to each of our individual Customers:
- Access to customer information is permitted on to those employees who have a valid business reason for knowing such information. We will not reveal customer information to any external organization or third parties unless we have previously informed the Customer in disclosures or agreements, and have been expressly authorized by the Customer, or are required by applicable law.
- We will always maintain control over the confidentiality of our Customer information. Customer information shall not be shared with any external organization unless the same is necessary to enable AUB to provide you services or to support compiling your transactions and credit reports. Also, this may be required as per banking norms and terms and conditions applicable to such information as agreed to with Bank. These external organizations are not permitted to access, use or retain any customer information unless the customer has explicitly expressed interest in their products or services.
- Whenever we hire other organizations to provide support services, we will procure their conformity to our privacy standards and. Non-Disclosure Agreement (NDA). Constant and regular audits will be conducted to ensure their compliance.
- We will continuously assess ourselves to ensure that Customer privacy is at all times maintained and respected.. Whenever we hire third parties to provide support services, we will require them to observe our privacy standards and to allow us to audit them for compliance.
- Please ensure to provide and keep your information as up to date as possible to get the best services, alerts and notifications and obtain maximum benefits from Al-Motahid net.